Getting it right, every time
Our Operations team in Swindon understand that the ultimate recipient of every delivery from Joint Operations is a patient undergoing a complex and sometimes lifesaving procedure.
Our mission is to get it right every time, and when things do go awry, to take whatever steps are necessary to remedy the situation before patient care is affected.
Several elements need to come together to achieve this; a close customer relationship from both field and office teams, a positive culture where flags are raised early and a philosophy of continuous improvement supported by robust internal and external audits.
In terms of external audits, Joint Operations is a licensed Human Tissue Bank regularly assessed by the UK Human Tissue Authority and we hold ISO 9001:2015 certification. Every year, several of our customers visit Swindon to carry out an inspection of our our processes, as do our suppliers.
From time to time, hospitals do need to order products out of our usual hours of 8:30am to 5:30pm. To this end we have a dedicated Out of Hours support number 01793 575014 where delivery can be arranged over the weekend or for the start of the working day.
Please do get in touch if you have any specific questions, a member of our team will always be available to help.